Email sync (with iphone) does not work anymore

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Email sync (with iphone) does not work anymore

Postby gekkos » Mon Oct 22, 2012 12:13 pm

Hallo

Since a while email sync with Iphone does not work anymore.
Calendar sync is no problem
I looked in the logs (DEBUG)

121f2 -- none -- - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setupLogger::484 Logger initialized
121f2 -- none -- - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Config_Abstract::_loadAllAppConfigsInCache::278 Loading all configs for app Tinebase
121f2 -- none -- - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Config_Abstract::_loadAllAppConfigsInCache::285 Found 8 configs.
121f2 -- none -- - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setupLogger::484 Logger initialized
121f2 -- none -- - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setupCache::550 cache of backend type 'File' enabled
121f2 -- none -- - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setSessionBackend::764 Session of backend type 'File' configured.
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Auth_CredentialCache::setCacheAdapter::98 Using credential cache apapter: Tinebase_Auth_CredentialCache_Adapter_Cookie
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Core::setupUserLocale::911 given localeString 'auto'
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Core::setupUserLocale::920 session value: de
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setupUserLocale::950 Setting user locale: de
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setExecutionLifeTime::1031 setting execution life time to: 0
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_User::setBackendType::234 Setting backend type to Sql
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Group::getInstance::71 groups backend: Sql
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Core::setupUserLocale::962 Setting CTYPE locale from "C" to "en_US.UTF8".
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): ActiveSync_Server_Http::handle::43 is ActiveSync request.
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Auth::setBackend::253 authentication backend: Sql
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Auth::authenticate::192 Trying to authenticate user1
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Auth::authenticate::200 Authentication of user1 succeeded
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_User::getInstance::137 accounts backend: Sql
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_User::factory::195 Created user backend of type Sql
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Core::setupUserLocale::911 given localeString 'auto'
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Core::setupUserLocale::920 session value: de
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Core::setupUserLocale::950 Setting user locale: de
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Controller_Record_Abstract::create::403 Create new Tinebase_Model_AccessLog
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Server::handle::56 REQUEST METHOD: POST
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Server::_handlePost::94 REQUEST Array
(
[protocolVersion] => 2.5
[command] => Sync
[deviceId] =>
[deviceType] => iPhone
)

121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Server::_handlePost::100 Agent: Apple-iPhone4C1/1001.403 PolicyKey: 0 ASVersion: 2.5 Command: Sync
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Server::_handlePost::123 xml request: <?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE AirSync PUBLIC "-//AIRSYNC//DTD AirSync//EN" "http://www.microsoft.com/">
<Sync xmlns="uri:AirSync"><Collections><Collection><Class>Email</Class><SyncKey>12</SyncKey><CollectionId>d138aec9563bb591dbacab555bd2ab7e6cc0838c</CollectionId><DeletesAsMoves/><GetChanges/><WindowSize>25</WindowSize><Options><Truncation>1</Truncation><MIMETruncation>1</MIMETruncation><MIMESupport>0</MIMESupport></Options></Collection></Collections></Sync>

121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Command_Wbxml::__construct::155 sync timestamp: 2012-10-22 09:59:46
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Syncope_Command_Sync::handle::189 SyncKey is 12 Class: Email CollectionId: d138aec9563bb591dbacab555bd2ab7e6cc0838c
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Syncope_Command_Sync::getResponse::464 found (added/changed/deleted) 0/0/0 entries for sync from server to client
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Command_Sync::getResponse::532 count: 0
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Command_Sync::getResponse::533 windowSize 25
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Syncope_Command_Sync::getResponse::664 new synckey is 12
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Syncope_Server::_handlePost::168 xml response: <?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE AirSync PUBLIC "-//AIRSYNC//DTD AirSync//EN" "http://www.microsoft.com/">
<Sync xmlns="uri:AirSync" xmlns:AirSyncBase="uri:AirSyncBase"><Collections><Collection><Class>Email</Class><SyncKey>12</SyncKey><CollectionId>d138aec9563bb591dbacab555bd2ab7e6cc0838c</CollectionId><Status>1</Status></Collection></Collections></Sync>

121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): Tinebase_Controller_Record_Abstract::update::598 Update Tinebase_Model_AccessLog
121f2 user1 - 2012-10-22T09:59:46+00:00 DEBUG (7): Tinebase_Controller_Record_Abstract::_updateACLCheck::660 Doing ACL check ...
121f2 user1 - 2012-10-22T09:59:46+00:00 INFO (6): index.php (75) TIME: 0.44283699989319 seconds MEMORY: 3.25 MBytes REALPATHCACHESIZE: 16351


There is one line (highlighted) that says
0/0/0 entries for sync from server to client

But for sure at least 3 email are new.

Anyone an idea or could help where I have to look
many thanks
gekkos
 
Posts: 26
Joined: Wed Dec 05, 2007 12:20 am

Re: Email sync (with iphone) does not work anymore

Postby ph_il » Fri Oct 26, 2012 11:16 am

did you already update to Joey (2012.10.1)? the problem may be fixed there.
Philipp Schüle
Tine 2.0 Core Developer

Visit http://www.tine20.com (commercial support, consulting and development)
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Re: Email sync (with iphone) does not work anymore

Postby gekkos » Fri Oct 26, 2012 7:14 pm

i updated now but still the same

61859 user1 - 2012-10-26T17:10:07+00:00 INFO (6): Syncroton_Command_Sync::getResponse::576 found (added/changed/deleted) 0/0/0 entries for sync from server to client


but at least 1 new email should be there
any ideas where i have to look, it worked before
many thanks
gekkos
 
Posts: 26
Joined: Wed Dec 05, 2007 12:20 am

Re: Email sync (with iphone) does not work anymore

Postby ph_il » Thu Nov 01, 2012 11:54 am

did you already remove the activesync account on the iphone and added it again?

if that does not work, please open a bugreport in the tracker and attach the logfile.
Philipp Schüle
Tine 2.0 Core Developer

Visit http://www.tine20.com (commercial support, consulting and development)
Visit http://www.officespot20.com (Tine 2.0 hosting)
User avatar
ph_il
Tine 2.0 Core Developer
 
Posts: 3449
Joined: Fri Mar 07, 2008 11:41 am

Re: Email sync (with iphone) does not work anymore

Postby gekkos » Sun Nov 04, 2012 9:21 pm

hi
i deleted now the activesync accountm but the problem still exist
Calendar sync works without problem
I created a bug report (7360)
thanks
gekkos
 
Posts: 26
Joined: Wed Dec 05, 2007 12:20 am

Re: Email sync (with iphone) does not work anymore

Postby ph_il » Mon Nov 05, 2012 12:06 pm

thanks for the bugreport. we'll look at that in the next days.
Philipp Schüle
Tine 2.0 Core Developer

Visit http://www.tine20.com (commercial support, consulting and development)
Visit http://www.officespot20.com (Tine 2.0 hosting)
User avatar
ph_il
Tine 2.0 Core Developer
 
Posts: 3449
Joined: Fri Mar 07, 2008 11:41 am


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