FAQ
The Frequently Asked Questions Page for Users.
If you are looking for the Admin FAQ -> Admin FAQ
General
What are 'tags' required for?
Tags are a way for marking / grouping from e. g. contacts for easier finding (e. g. for prospect, newsletter, ...)
What is the difference between 'description' and 'notes'?
This both are available in every module. 'Description' is one large textfield for descriping the entry. 'notes' can be added as many as you want (e. g. for documentation of calls, emails, etc.).
What is the 'links' tab for?
It shows all links to other objects like appointments, leads, etc. and could also be opened in this view.
How can I get notifications (e. g. for calendar events, tasks, etc.) other than email?
This is currently not implemented. See Tracker #2346 for more details.
Is Tine20 supporting my language?
State of translations: http://www.tine20.org/langStats/
For becoming a translator, see the Wiki.
Module: Calendar
How do I administrate calendar resources?
- Go to Admin/Applications.
- Right-click 'Calendar' and choose 'Settings'.
How do I add calendar resources to an event?
See this forum post (with screenshot): http://www.tine20.org/forum/viewtopic.php?f=8&t=2300
How can I grant permission to users (not groups) to a calendar?
In the permission window of the calendar, click to the Icon left of the search bar and switch from 'group' to 'user'
How can I define own colors for different calendards?
It's planed for one of the next version (2010-11): Tracker #1314
How to have categories like in EGroupware?
Tine20 supports also categories - but it's maned 'tags'. Also you can create shared calendars (e. g. for vacation, home office, etc.).
How can users print a calendar?
This is currently not implemented yet, but planned. See Tracker #2308
Is there a way to export calendar entries
This is currently not implemented yet. This will be, when CalDAV support is added.
Is it possible to access the calender on different ways than web-frontend and ActiveSync?
CalDAV support is planned, but not finished yet.
How can I invite persons to an appointment, that are not registred in Tine?
This is currently not possible.
How can I change the first day of the week
The first day of the week changes automatically according to the selected language. It is fetched from the Zend framework.
Can an admin change permissions of other users calendar(s)?
This is currently not implemented. See Tracker #3272
What happens with calendars of deleted users?
The calendar and all appointments stay inside the database yet. It's planed to purge that old entries using the CLI function 'Tinebase.clearTable', but it's not implemented yet. See Tracker #3274
If you want to make an calendar to be shared, after the user is deleted, this can only be done in the database:
- Find out ID or name of the calendar (table 'tine20_container')
- Add ACL for admin (directly inside the database using 'INSERT INTO tine20_container_acl....' or per CLI 'Calendar.setContainerGrants())
- Set container type to shared using UPDATE tine20_container set type='shared' WHERE id='_containerID_'
Module: Addressbook
How can I export Outlook contacts and import them into Tine20?
See this posting http://www.tine20.org/forum/viewtopic.php?f=12&t=4024 (german) in the forum.
How can I import a vcard into Tine20?
- go to the Addressbook
- click 'Import contacts'
- choose 'adb_import_vcard' from the list of import definitions
- choose a address book for your imported contacts
- upload the vcard file
- optional: do a dry run (checkbox 'dry run' is checked)
- and finally: import the contacts by clicking 'Ok'
Module: FeLaMiMail
Is it possible to send mails using PGP encryption?
This is currently not implemented.
Is there a vacation autoresponder?
A sieve vacation autoresponder is scheduled for the next release (planned for 2010-11): Tracker #1516 You need sieve on your mailserver.
On composing, Tine suggests only the company eMail address
It's not implemented yet. See Tracker #1748
Module: CRM
How do I administrate CRM lead states, lead sources, and lead types?
- Go to Admin/Applications.
- Right-click 'Crm' and choose 'Settings'.
Module: ActiveSync
Which calendar receives new appointments, created on the cell phone?
All calendards with permission 'active sync' are syncronized to the cell phone into one calendar. If you make changes on the cell phone, changes are syncronized back to the origin appointments in their different calendars. But: If you create a new appointment on your cell phone, it its created in the alphabetical first calendar! This can't be changed at the moment (see feature request: Tracker #3262)
Support
Community support (free)
Forum: http://www.tine20.org/forum
